This Privacy Policy applies to all users of the Construction & Design Portal (the "Portal" or "Service"), including customers, trial users, and visitors. By accessing or using the Portal, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
This Policy forms part of and is incorporated into Pariona Pty Ltd's Master Subscription Agreement.
Introduction
This Privacy Policy explains how Pariona Pty Ltd Construction Operating System (Pariona Pty Ltd COS), operating the Construction & Design Portal, collects, uses, stores, discloses, and protects Personal Information.
Pariona Pty Ltd COS is committed to protecting your privacy and handling Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Definitions
- Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
- Sensitive Information: A subset of Personal Information as defined under the Privacy Act 1988 (Cth), such as health or biometric data. Pariona Pty Ltd COS does not intentionally collect Sensitive Information.
- Project Data: All technical inputs, parameters, and documentation submitted by users, as well as the resulting designs and outputs generated by the Portal.
- User / You / Your: Any individual or entity accessing or using the Portal.
- We / Us / Our: Pariona Pty Ltd Construction Operating System (Pariona Pty Ltd COS).
Information We Collect
We collect Personal Information necessary to provide and manage our services:
Identity & Contact Data
Name, email address, phone number, company name, and physical address (including for invoicing and drawing generation).
Account Credentials
Usernames and securely encrypted passwords.
Payment Information
Limited transaction data such as billing history and payment status. Full credit card details are not stored — processed securely by Stripe.
- Input Data: Technical information provided by users, including project specifications, dimensions, loads, and design parameters.
- Generated Output: Structural designs, drawings, reports, calculations, and certifications produced by the Portal.
- Retention: Project Data may be retained for auditing, compliance, professional liability, dispute resolution, and service improvement purposes.
- Usage Information: Details of interactions with the Portal, including credit usage, features accessed, session duration, and diagnostic or crash reports.
- Technical Information: Internet Protocol (IP) address, browser type and version, device identifiers, operating system, and approximate geographic location.
How We Collect Information
- Direct Collection: When you create an account, register for a demo or promotional offers, submit project data, communicate with support, or otherwise interact with the Portal.
- Automated Technologies: Through cookies, server logs, and analytics tools that monitor usage and performance.
- Third Parties: Limited transaction and verification data from payment processors such as Stripe and other authorised service providers.
Purposes of Collection and Use
Your Personal Information is collected and used for legitimate business purposes:
| Purpose | Description |
|---|---|
| Service Delivery | Creating and administering user accounts, processing payments, generating designs and documentation, and providing customer support. |
| Operational Functions | Billing, identity verification, troubleshooting, and system maintenance. |
| Marketing Communications | Sending newsletters, tutorials, product updates, and promotional offers via email and SMS, where consent has been provided. |
| Auditing & Liability | Retaining Project Data to meet legal, engineering, and regulatory obligations under Australian law. |
| Security & Fraud Prevention | Monitoring for unauthorised access, maintaining system integrity, and protecting users. |
| Research & Development | Improving algorithms, analytics, and overall user experience using aggregated or de-identified data. |
| Legal Compliance | Meeting obligations under applicable laws and regulations. |
Legal Basis for Processing
Where applicable, Pariona Pty Ltd COS relies on the following legal bases for processing Personal Information:
- For marketing communications and non-essential cookies.
- Contract To provide services under the Master Subscription Agreement.
- Legal Obligation To comply with applicable laws and regulatory requirements.
- Legitimate Interests To operate, secure, and improve the Portal, provided such interests do not override your privacy rights.
Consent to Marketing Communications
By registering for promotional materials or consenting through our forms, you agree to receive marketing communications from Pariona Pty Ltd COS via email and SMS.
Opt-Out: You may withdraw consent at any time by clicking the "unsubscribe" link in marketing emails, replying STOP to any SMS message, or contacting us via the details in Section 15. Opting out of marketing does not affect essential service-related communications such as invoices, security alerts, or legal notices.
Disclosure of Personal Information
Pariona Pty Ltd COS does not sell, rent, or trade Personal Information to third parties for their own marketing purposes. We may disclose information only in the following circumstances:
- Service Providers: To trusted third-party providers (e.g., payment processors, hosting providers, analytics services, and professional advisers) who are bound by confidentiality and data protection obligations.
- Project Stakeholders: Where necessary to deliver project outcomes and with appropriate authorisation.
- Legal & Regulatory Authorities: When required by law, court order, or to protect our legal rights, property, or the safety of users.
- Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate confidentiality safeguards.
International Data Transfers and Storage
Personal Information is primarily stored on secure servers located in Australia. In certain circumstances, data may be transferred to or accessed from other jurisdictions where our service providers operate.
When this occurs, Pariona Pty Ltd COS takes reasonable steps to ensure that overseas recipients handle Personal Information in a manner consistent with the Australian Privacy Principles, including the use of contractual safeguards and due diligence assessments.
Data Security
Pariona Pty Ltd COS implements robust technical and organisational measures to safeguard Personal Information, including:
Encryption
Data encrypted in transit (TLS) and at rest using industry-standard protocols.
Access Controls
Secure authentication and role-based access controls to limit data exposure.
Security Monitoring
Regular security monitoring, vulnerability assessments, and penetration testing.
Secure Hosting
Secure development practices and hardened hosting environments.
While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.
Data Retention
Personal Information is retained only for as long as necessary to fulfil the purposes outlined in this Policy, including:
- Compliance with legal and regulatory obligations.
- Professional and engineering liability requirements.
- Resolution of disputes and enforcement of agreements.
- Legitimate business and operational needs.
When Personal Information is no longer required, it is securely destroyed or de-identified in accordance with applicable laws.
Access, Correction, and Deletion
You have the following rights in relation to your Personal Information:
Access
Request access to the Personal Information we hold about you.
Correction
Request correction of inaccurate, incomplete, or outdated information.
Deletion
Request deletion, subject to legal, regulatory, and contractual retention obligations.
Withdraw Consent
Withdraw consent for specific processing activities such as marketing at any time.
Requests will be handled within a reasonable timeframe and in accordance with the Australian Privacy Principles.
Cookies and Tracking Technologies
The Portal uses cookies and similar technologies to enhance functionality and analyse usage.
| Type | Purpose | Consent Required |
|---|---|---|
| Necessary Cookies | Essential for authentication, security, and core functionality. | Not Required |
| Analytics & Performance | Used to understand user behaviour and improve the Service. | Required |
Cookie Management: Users may manage or disable cookies through their browser settings; however, this may affect Portal functionality. Consent for non-essential cookies is obtained through a cookie banner upon first visit.
Changes to This Privacy Policy
Pariona Pty Ltd COS reserves the right to amend this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updated versions will be published on the Portal with a revised effective date.
Continued use of the Service following such updates constitutes acceptance of the revised Policy.
Contact Information
For questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:
Pariona Pty Ltd Construction Operating System — Privacy Team
For access requests, corrections, deletions, or any other privacy enquiry, reach us directly. We aim to respond within a reasonable timeframe in accordance with the Australian Privacy Principles.
admin@pariona.com